Frequently Asked Questions
Everything you need to know about your Burchda electric bike experience.
How long does shipping take for a Burchda e-bike?
Most orders are processed within 1-2 business days. Delivery typically takes 3-7 business days depending on your location, with tracking information provided as soon as the bike leaves our warehouse.
Do Burchda bikes come fully assembled?
Our e-bikes arrive approximately 85% pre-assembled. You will only need to install the front wheel, handlebars, pedals, and seat. We provide all necessary tools and a detailed instruction manual in every box.
What is the range of a Burchda e-bike on a single charge?
Depending on the model, battery capacity, and terrain, you can expect a range of 40 to 80 kilometers (25-50 miles) per charge when using pedal-assist mode.
What kind of warranty do you offer?
Every Burchda bike is backed by a 1-year limited warranty covering the motor, battery, and frame against manufacturing defects.
What is your return policy?
We offer a 14-day return window for unused bikes in their original packaging. Please note that return shipping costs and restocking fees may apply for non-quality related returns.
Are the batteries removable for charging?
Yes, all our e-bike models feature high-capacity lithium batteries that can be locked into the frame or easily removed for convenient charging indoors.